Terms & Conditions

Effective Date: 1 October 2025
Last Updated: 1 October 2025

1. About These Terms

These terms and conditions (“Terms”) apply to all bookings made with Ebro Holidays for the Riverside Finca accommodation and camping facilities in Benifallet, Tarragona, Spain. By making a booking, you agree to be bound by these Terms.

Ebro Holidays is operated by Chad and Mandy, who have been providing riverside accommodation since 2008. We are not a formally registered company in Spain but operate as a legitimate holiday rental business.

2. Booking and Payment

2.1 Making a Booking

  • All bookings are subject to availability
  • Minimum stay is 3 nights
  • Bookings are confirmed upon receipt of deposit
  • You must be 18 years or over to make a booking

2.2 Pricing

  • Cottage or camping with facilities: €75 per night (up to 3 people)
  • Cottage or camping with facilities: €80 per night (4-5 people)
  • Pet deposit: €100 (refundable, subject to no damage)
  • Prices may change without notice for future bookings

2.3 Payment Terms

  • 25% non-refundable deposit required to secure booking
  • Deposit payable by PayPal or bank transfer
  • Remaining balance payable in cash (Euros) upon arrival
  • Pet deposit (if applicable) payable in cash upon arrival

3. Cancellation Policy

3.1 Guest Cancellations

  • Deposits are non-refundable under all circumstances
  • No refund will be given for early departure
  • We recommend travel insurance to cover unforeseen circumstances

3.2 Cancellation by Ebro Holidays

If we need to cancel your booking due to circumstances beyond our control, we will provide a full refund of all payments made.

4. Accommodation Details

4.1 What’s Included

  • Self-catering cottage accommodation OR camping with facility access
  • All bedding and towels for cottage guests; towels only for camping guests
  • Basic kitchen equipment and utensils
  • Welcome pack (milk, bread, pasta, rice, sauce, beer, snacks, BBQ supplies)
  • Access to fishing swim, summer splash pool, and outdoor areas

4.2 Off-Grid Conditions

  • Property operates entirely off-grid with generator electricity
  • Well water for washing (drinking water provided)
  • Mobile signal: 3 out of 5 bars
  • Electricity suitable for basic appliances only (no hairdryers, electric kettles)
  • Chad maintains the generator every few days

5. House Rules and Guest Responsibilities

5.1 Property Care

  • Treat the property and facilities with reasonable care
  • Report any damage or maintenance issues promptly
  • Leave accommodation in clean and tidy condition
  • No smoking inside the cottage
  • Maximum occupancy: 5 people

5.2 River Access and Safety

  • River access is at your own risk
  • Stone steps are uneven with no safety rails
  • River is approximately 6 metres below land level
  • Children must be supervised at all times near the river
  • Swimming and water activities entirely at own risk
  • We strongly recommend checking weather conditions before river activities

5.3 Fishing

  • Valid Spanish fishing licence required (we can assist with arrangements)
  • Fishing is at your own risk
  • Respect catch limits and local fishing regulations
  • Be mindful of other guests if multiple bookings

5.4 Pets

  • Well-behaved pets welcome with prior arrangement
  • €100 refundable deposit required
  • Owners responsible for pet behaviour and any damage
  • Pet waste must be cleared immediately
  • Pets must not disturb other guests or wildlife

6. Health and Safety

6.1 Guest Safety

  • All activities undertaken at your own risk
  • Property and grounds contain potential hazards including uneven surfaces, river access, and generator equipment
  • First aid kit available but guests responsible for own medical needs
  • Emergency services: dial 112
  • Nearest medical facilities in Tortosa (20km)

6.2 Swimming Pool

  • Summer splash pool (3.66m) available May-September
  • Unsupervised swimming at own risk
  • Children must be supervised at all times
  • Pool maintenance by Chad as required

6.3 Generator and Electricity

  • Do not tamper with generator or electrical equipment
  • Report electrical issues to Chad immediately
  • Use of high-power appliances may cause system failure

7. Limitation of Liability

7.1 Our Liability

Ebro Holidays’ liability is limited to the amount paid for your booking. We are not liable for:

  • Personal injury or death (except where caused by our negligence)
  • Loss or damage to personal property
  • Consequential losses or costs
  • Weather conditions affecting your stay
  • River conditions affecting fishing success
  • Wildlife or insect-related issues
  • Off-grid system failures beyond our control

7.2 Insurance

We strongly recommend comprehensive travel insurance covering:

  • Medical expenses and repatriation
  • Personal property and equipment
  • Trip cancellation/curtailment
  • Personal liability

8. Privacy and Data

8.1 Personal Information

  • We collect only information necessary for your booking
  • Details are not shared with third parties except as required by Spanish law
  • Information is retained for legitimate business purposes only
  • You may request details of information held about you

8.2 Photography

  • The property may be photographed for marketing purposes
  • Guests will not be photographed without consent
  • You may be asked permission to use photos of your catch for promotional purposes

9. Environmental Responsibility

9.1 Waste Management

  • Minimise waste during your stay
  • Separate recyclables where possible
  • Do not litter on the property or surrounding countryside
  • Respect the natural environment

9.2 Water Conservation

  • Be mindful of water usage (well water supply)
  • Report any leaks promptly

10. Force Majeure

We are not liable for failure to provide services due to circumstances beyond our reasonable control, including but not limited to:

  • Extreme weather conditions
  • Natural disasters
  • Government restrictions or regulations
  • Utility failures
  • Transport disruptions

11. Complaints and Disputes

11.1 Complaints Procedure

  • Report any issues during your stay to Chad or Mandy immediately
  • We will make reasonable efforts to resolve problems promptly
  • Post-stay complaints should be made in writing within 28 days

11.2 Dispute Resolution

  • These Terms are governed by Spanish law
  • Any disputes will be subject to the jurisdiction of Spanish courts
  • We encourage resolution through direct communication before formal proceedings

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will apply to bookings made after the modification date. Current Terms are available on our website.

13. Accessibility

Our riverside accommodation is not wheelchair accessible due to:

  • Uneven stone steps to river level
  • Rural off-grid location
  • Basic facilities not designed for accessibility needs

Please contact us before booking to discuss any specific requirements.

14. Local Regulations

14.1 Fishing Regulations

  • Spanish fishing licence mandatory
  • Observe local catch limits and seasons
  • Follow sustainable fishing practices
  • Respect protected species and areas

14.2 Quiet Hours

  • Please observe reasonable quiet hours (22:00-08:00)
  • Respect the peaceful rural environment
  • Be considerate of wildlife

15. Contact Information

Ebro Holidays
Riverside Finca, Benifallet
Tarragona, Catalonia, Spain
Email: info@ebroriverrentals.com
Phone: +34 977 11 3581
Website: ebroholidays.com

16. Acceptance

By making a booking with Ebro Holidays, you confirm that you have read, understood, and accept these Terms and Conditions in full.

These Terms constitute the entire agreement between you and Ebro Holidays regarding your booking and stay at the Riverside Finca.

Last updated: 1 October 2025
For the most current version of these Terms and Conditions, please visit: ebroholidays.com/terms-conditions